Client


Glancy Prongay & Murray (National Class Action Firm)

Contact


Holly K. Nye, Esq. - Associate Attorney

Document Volume

12,000+ documents across multiple productions

Challenge

70 distinct RFPs requiring continuous analysis

Solution

CaseGuild's automated RFP Gap Analysis workflow

Result

96% reduction in review time, enabling previously impossible discovery work

Glancy Law, a national class action firm, faced a discovery challenge familiar to complex litigation teams. With 70 distinct Requests for Production (RFPs) and a growing corpus of 12,000+ documents, the team was facing a ton of manual review work.

The pain points were clear:

• Manual, error-prone gap checks: Paralegals combed through spreadsheets and redlines trying to find what's missing
• Missed opportunities due to delays: Deficiency letters took days to prepare, stalling negotiations and raising risk
• Manual review had already consumed significant billable hours while covering only a fraction of documents
• Weekly production uploads meant constant re-work—hunting file names, updating Bates ranges, and risking missed documents
• Most critically: The team couldn't confidently identify gaps to send deficiency letters, leaving potential evidence unchallenged

Team implemented CaseGuild's RFP Gap Analysis workflow, transforming their discovery process:

Automated Gap Analysis

• Instant production evaluation: The moment a production drops, every file is automatically compared to each RFP, finding gaps, relevance, and duplicates
• Comprehensive coverage: Every one of the 12,000 documents evaluated against all 70 RFP combinations.

• Real-time processing: Team completed analysis on 11 new documents during a live demo call

Same-Day Deficiency Response

• Ready-to-use reports: Each missing item listed with live citation links
• Immediate turnaround: Team can draft and send deficiency letters in minutes, not days
• Strategic advantage: Turn around deficiency letters immediately upon receiving a production

Simple Three-Step Workflow

1. Filter New Productions: Select upload date label in Evidence > Filter (30 seconds)
2. Run Analysis: Launch RFP Gap Analysis, select RFP set, click Submit (2-4 hrs)
3. Export Results: Download comprehensive Excel report with live document links (15 seconds)

Time and Cost Savings

• Time to locate key contract: Reduced from days (still searching) to <5 minutes — critical evidence found immediately.
• Professional hours required: Cut from 25–30 hours to less than 1 hour — 96% reduction.
• Cost savings: Over $10,000 saved compared to traditional methods.
• Document coverage: Increased from <10% sampled to 100% analyzed — complete defensibility.
• Deficiency letter turnaround: Reduced from days of manual review to same-day delivery — immediate negotiation leverage.
• Ability to identify production gaps:  Not feasible at scale to fully automated across all RFPs — confident follow-up on missing documents.

Comprehensive Analysis Results

The system analyzed all document/RFP combinations for Glancy Law:

• Total documents analyzed: 12,000+
• Total RFPs analyzed: 70
• Critical finding: Identified exactly 15 RFPs (out of 70) that had missing responsive documents requiring defendant follow-up

Holly K. Nye, Esq., Associate Attorney at Glancy Prongay, shares her experience on the transformative impact of CaseGuild across speed, capability, and outcomes.

On the Game-Changing Impact

"The best thing, really, that I've noticed is... You have the ability to give it all of your discovery, and rather than spending the hundreds of hours that it would take to go through thousands of documents and look for answers or piece together documents to find the missing answers, you can ask it questions and figure out exactly what you need in minutes or just a couple hours versus spending weeks, months trying to get those answers."

On Enabling Previously Impossible Work

"It gives you the opportunity to do things that you probably otherwise wouldn't have done, like finding what documents are missing rather than spending, again, weeks, months trying to figure out what, if any, requests were missed, and you have the ability to figure that out in hours rather than months."

On the Concrete Outcome

"We were able to determine with much higher accuracy whether or not our defendants had actually responded to some of our requests, and we were able to follow up with them with an entire list of requests that they did not produce responsive documents to, and we had 70 plus requests. So being able to do that that quickly is not something that typically could happen, or it would happen at all without much more time spent looking through the documents... I think otherwise those things are very frequently probably missed."

On Advanced Capabilities

"I've been really impressed with the ability it has to search for answers in the fact-finding function through not just chat logs and emails, but meeting transcripts. Being able to look through those for the same type of answers is huge. That's really good, and I was surprised with how quickly it was able to do that. It was searching through those in addition to everything else, and it was still able to generate an answer within minutes."

On Overall Assessment

"I've been very impressed with its capability, and it's definitely, I think, probably one of the highest level discovery platforms in terms of being able to figure out exactly what you need quickly, and it just expedites the whole doc review process."

Enabling Previously Impossible Discovery

• Identify production gaps with confidence: Know exactly what's missing to make targeted document requests
• Strengthen meet-and-confer positions: Enter negotiations with complete data on responsive documents
• Uncover hidden evidence: Systematic analysis reveals documents that manual review would miss

For Mid-Size Firms

• Compete with BigLaw efficiency without BigLaw overhead
• Take on complex cases previously out of reach due to discovery costs
• Defensible process with 100% document coverage

For the Legal Team

• Strategic advantage: Make informed decisions about additional discovery requests
• Immediate insights: Find critical documents in minutes, not days
• Zero learning curve: Three clicks to comprehensive results

For Clients

• Better case outcomes: No stone left unturned, no gaps unexplored
• Transparent billing: Discovery costs drop by 90%+
• Stronger positions: Comprehensive discovery strengthens negotiation and trial positions

Immediate Outcomes

• Successfully sent deficiency letters based on gap analysis findings
• Obtained additional documents from defendants that would have been missed
• Continued usage: Applying RFP Gap Analysis to all new document productions as they arrive